Terms of service

Welcome to Lilys Letters. By accessing or purchasing from our website, you agree to the following terms and conditions.

1. Custom Products 

All products are made to order and personalized based on the information provided by the customer. Please review all customization details carefully before placing your order.

2. Processing & Shipping

 Processing times vary depending on the product and current order volume. Shipping times are estimated and may vary due to carrier delays beyond our control.

3. Returns & Exchanges 

Due to the personalized nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once production has started.

4. Order Issues 

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the issue so we can assist you.

5. Colors & Product Appearance 

Actual colors may vary slightly due to screen settings, lighting, and printing differences.

6. Intellectual Property 

All designs, images, logos, and content on this website are the property of Lilys Letters and may not be copied or reproduced without permission.

7. Pricing & Availability

 Prices and product availability may change at any time without notice.

8. Contact Information 

If you have any questions regarding your order or these terms, please contact us through our website or email.