Shipping policy

Thank you for shopping with Lilys Letters! Each order is handmade and customized with care.

Processing Time


All items are made to order. Please allow up 2 weeks for processing before your order ships. Processing times may vary during holidays or high-volume seasons.

Shipping Time


Once shipped, delivery times depend on the shipping method selected at checkout and the carrier. Estimated shipping times are provided by the carrier and are not guaranteed.

Please note that Lilys Letters is not responsible for delays caused by:

● USPS, UPS, or other shipping carriers

● Weather conditions

● Lost or stolen packages

● Incorrect shipping addresses provided by the customer

Address Accuracy


Customers are responsible for providing the correct shipping address at checkout. Orders shipped to an incorrect address provided by the customer cannot be refunded.

Tracking Information


Once your order ships, you will receive a tracking number via email.

Damaged Packages


If your package arrives damaged, please contact us within 3 days of delivery with photos of the packaging and items so we can assist you.

Questions


If you have any questions about your order or shipping, feel free to contact us anytime.